Trisha Maldonado
Aug 05, 2024
Fantastic customer service! Melissa went above and beyond with her service for our family! We will definitely be returning for our future household needs!
Silver Quill
Aug 01, 2024
I was greeted by Kayla as I entered the store.I told her i needed a recliner for my husband who is a resident in a local VA home.She helped me fund the perfect chair.She never pressured me in considering an alternative selection.She was knowledge of the product and very professional in addition to being sympathetic about my situation.Kayla made my stressful day less stressful.She is avaluable asset to your staff.
Mary
Jul 30, 2024
FRAUDULENT ACCOUNT OPENING! PLEASE READ BEFORE COMING HERE*MY REVIEW KEEPS GETTING DELETED BY ASHLEY BUT I WILL KEEP POSTING!!My husband and I went in store to look around for our new place, (Last week of June) ULISES was our helper, and even after I asked TWICE if our credit would get hit multiple times or just once (he stated there were 7 lenders) and he responded saying “no only one soft inquiry” a few minutes later we get an email from our banks showing MULTIPLE HARD inquiries. We left the store and didn’t return! Fast forward to now (ending July) my husband received a letter in the mail stating “Thank you for opening a Concora credit account with us at Ashley Furniture” WHEN WE LEFT THE STORE AND NEVER SIGNED ANY AGREEMENT TO OPEN ANY KIND OF ACCOUNT WITH THEM! Causing his credit to take a hit! They will also try to give you “discounts” or “promotions” but it’s not even worth it! One star is still too generous!! AGAIN, ASHLEY FURNITURE, ULISES AND THE BALD GUY WHO’S BREATH SMELLS HORRENDOUS FROM ÁCIMA/ CONCORA CREDIT, ARE TO BLAME FOR HORRIBLE CUSTOMER SERVICE, LIES, AND FRAUDULENTLY OPENING ACCOUNTS. Just to clarify, we will be taking legal action against this company and these people.
Mary Martinez
Jul 30, 2024
FRAUDULENT ACCOUNT OPENING! PLEASE READ BEFORE COMING HERE*My husband and I went in store to look around for our new place, (Last week of June) ULISES was our helper, and even after I asked TWICE if our credit would get hit multiple times or just once (he stated there were 7 lenders) and he responded saying “no only one soft inquiry” a few minutes later we get an email from our banks showing MULTIPLE HARD inquiries. We left the store and didn’t return! Fast forward to now (ending July) my husband received a letter in the mail stating “Thank you for opening a Concora credit account with us at Ashley Furniture” WHEN WE LEFT THE STORE AND NEVER SIGNED ANY AGREEMENT TO OPEN ANY KIND OF ACCOUNT WITH THEM! Causing his credit to take a hit! They will also try to give you “discounts” or “promotions” but it’s not even worth it! One star is still too generous!! AGAIN, ASHLEY FURNITURE, ULISES AND THE BALD GUY WHO’S BREATH SMELLS HORRENDOUS FROM ÁCIMA/ CONCORA CREDIT, ARE TO BLAME FOR HORRIBLE CUSTOMER SERVICE, LIES, AND FRAUDULENTLY OPENING ACCOUNTS. Just to clarify, we will be taking legal action against this company and these people.
Kimberly Crouch - Smith
Jul 29, 2024
It was difficult finding what we wanted but our sales person was very helpful in finding something that would meet our needs. On top of that, the manager was able to give us a discount and helped us save! This is so important to us because we are stretching our money rn for our new baby girl coming soon and having to redo the other room for our boys to move into together. Thank you for all the help we received! We are excited to get our new twin beds with added storage
Lauren silva
Jul 28, 2024
James was amazing and helped us get approved with zero interest financing for our leather sofas. Definitely an amazing experience and selection,
Kimberley Winn
Jul 27, 2024
Great customer service. Our sales associate was so friendly and knowledgeable about the products, and price points.
Martha Garcia
Jul 25, 2024
The sales man was very nice and not at all pushy gave us our time great job Christine. Although it was a bit hot in the store having AC issues at this store but over all Christine was a good sport...
Joe Rocamontes
Jul 22, 2024
Great customer service and knowledgeable of mattresses
Minga Hernandez
Jul 21, 2024
Eric was very helpful and went above and beyond to help me. My husband is talking about getting the couch to match the recliner,so I will definitely visit again. Thank you very much.
Bilma Romero
Jul 21, 2024
Great customer service. Melissa went out of her way to make sure we were satisfied with our delivery. Communication was excellent! We'll go back again.
Rosemary Flores
Jul 21, 2024
Great customer service. Thank you Amber
Rebecca Morales
Jul 19, 2024
The sales man was very polite n friendly, very helpful..love their low prices
Sara Cumpian
Jul 19, 2024
Delivery guy Mr Jordan was very helpful in setting up my swivel chair into my bedroom. Very respectful and polite. Thank you so much Jordan
Rudy Hernandez
Jul 10, 2024
James did a great job in helping me find a new sofa. Was able to answer all my questions. Great service!
Lorrie Hernandez
Jul 08, 2024
We are very happy with our perfecltly beautiful sofa set with recliner!! They really have quality furniture built to last! Great customer service and Anthony our sales rep. is one of their best!!As I was walking away he knew just what to say to encourage me to buy the set I always wanted!!Power, 0 gravity, high tech.. lol!! Fell asleep on recliner the first day!! Amazing!!🤗😇Thanks Ashley!!👍🏼❤️
david ayala
Jul 07, 2024
Good Customer Service
Yolanda Garcia
Jul 06, 2024
(Translated by Google) Excellent customer service 😀(Original)Excelente atención a el cliente 😀
Mercedes Vidales
Jul 05, 2024
Had a great experience at Ashley Furniture! Miami took his time explaining everything to me, and was so patient with me while I decided what pieces worked and what didn’t for me. Best experience hands down! Thank you again Miami for all your help!
Ernest Jimenez
Jul 04, 2024
Our sales person was very courteous n Amber was very good to us enjoyed doing business with her ty
Johnathan VR Roberts
Jul 04, 2024
My sales associate was Mr. Anthony Solis. This was a great buying experience! He was not pushy nor did he treat us like we were on a museum field trip. He gave us our space and checked on us periodically. He was humble and respectful. When we asked questions, he answered. Other sales associates tried to provide sales-pitchy information; however, we curtailed having to sit through it.....those are the type who make me want to purchase online. Thankfully, we got Mr. Anthony and was able to secure six pieces. Shout out to Mr. Anthony and his motivation for success, his son, Kai!
Victoria Arguello
Jul 03, 2024
Great buying experience. The sales associate Eric Schaner our home furniture specialist was completely open to our expectations and helped us find the right fit for our home. We found the perfect couch and beds for the kids thank goodness we shopped with Ashely. Thank you.
Antonio Mireles
Jul 01, 2024
Great Customer Service and Support with Miami and Christian. Support our needs, our wishes and including helping us with measurements.
Phil Shiflee
Jun 30, 2024
Great experience with Christopher….
Mindy Hearn
Jun 30, 2024
The phone system mistakenly routed me to this location- BEWARE-a person identifying himself as manager was extremely rude and condescending- he refused to give his name- stating repeatedly that it is "irrelevant". This person obviously knows he handled this poorly and didn't want to be identified- If you have a problem with an order there is no way to speak to a live person by phone- I had to choose an option to purchase something to get a human on the line. There are no dedicated customer service PROFESSIONALS.
Nora Clark
Jun 30, 2024
Great customer service with Travis he helped us and got what we needed
Mario Zavala
Jun 29, 2024
Miami Ramos was extremely professional and had extensive knowledge in his department. It was clear that he was not only passionate about his job, but also cared about the wants and needs of his clients. I would recommend anyone to seek him out and work with him so that he can make your Mattress/Furniture-finding journey a smooth and efficient process.
Jean Rent
Jun 25, 2024
Well at first they are friendly only cuz they want you to make a purchase. After that I have not been a happy customer. We went to new braunfels to pick up sofas. One which was broken when we tore plastic off. It's been sitting in garage for pick up almost 2weeks now. No one ever answers store phone. I've emailed manager and still no answer. W my experience Ashley do not shop there. Awful service !!!!
Alejandro Garcia
Jun 24, 2024
Good costumer service
rhona juan hubbard
Jun 24, 2024
Experience was great. It was easy, no hassle. Miami and Carlos was amazing. Was not pushy at all. Explain everything in details. I highly recommend this place for any furniture needs.
Lonnie Castleman
Jun 24, 2024
Very clean and organized the salesman was excellent
dorothy bates
Jun 22, 2024
Was very satisfied
Benito Otero
Jun 22, 2024
(Translated by Google) Good service and attention(Original)Buen servicio y atención
Belem Carmona
Jun 21, 2024
Christian was so kind n helpful. Y'all provided great customer service from greeting to sale finalization! Love u guys!
Emily Briscoe
Jun 19, 2024
Very friendly salespeople who were very helpful in finding what we wanted to see. They gave us a fair deal. Can’t wait to get te furniture home
Natalia Britt
Jun 18, 2024
The staff were kind, fun, friendly and the environment was so welcoming.
Glenn Hernandez
Jun 18, 2024
Your people really know how to pitch a sale. I walked in just looking for a price and walked out with half the store. Melissa was awesome and understanding.
Christine J.
Jun 16, 2024
Wonderful, friendly, knowledgeable, and no pressure sales from your sales representative, Miami Ramos! He even gave us great advice on how to rehome our old furniture. I'm so glad we went to Ashley furniture store! Highly recommend!
Melissa Donaldson
Jun 16, 2024
Great experience from start to finish. We were greeted by Miami who was very friendly and knowledgeable. I would definitely recommend him and this store for furniture needs.
Sarah Parra
Jun 13, 2024
Was greeted right away. Once I explained I was paying cash since we’re in the middle of buying a house, our guy was rude and disappeared. No help since we weren’t financing. Will do business elsewhere.
Sarah Tutcher
Jun 12, 2024
I purchased furniture at the beginning of the year from here. I also purchased the extended warranty, and when I had to file a claim with extend no one comes out. I’ve been trying to get my recliner fixed for months. Whatever you do, DO NOT PAY FOR THEIR EXTENDED WARRANTY! Extend has the worst customer service I’ve ever experienced.
Hope Cooper
Jun 10, 2024
Miami is your go to person if you are in the market for new furniture!! 10/10 recommend, he was so helpful!!
Naomi Quintana
Jun 09, 2024
Excellent salesman. Experienced. Confident, knowledgeable, no pressure!
Jacob Cruz
Jun 08, 2024
Had an excellent experience at Ashley Furniture. Both Amber Marquez and Christian Rodriguez were amazing to work with they found exactly what I was looking for and knowledgeable able the products. They both exceeded my expectations and made everything smooth and easy.
Maria Elia Fuentes
Jun 06, 2024
I had the best experience here at Ashley store thanks this young gentleman by the name of Javier Rodriguez he took the time to explain to me and was very energetic person he sure is a specialist at his craft and was very spoken
Diana Hunt
Jun 04, 2024
From the moment I walked in Amber was a big help. She was very very polite, way to speak with and get along with. She helped me pick out my awesome new kings size bed. I was her first sale and she did an amazing job.
Jose Villanueva
Jun 03, 2024
Friendly an helpful
Joshua T
Jun 03, 2024
Miami taught us a lot about how to choose the correct furniture for our home and how to pick the perfect mattress. Very patient and knowledgeable. We will definitely come here first anytime we need furniture.
Joy E
Jun 02, 2024
Travis and Daniel are A1! They did everything to make sure that my transaction went smoothly. Kept me up to date with everything. Thank you Travis for going above and beyond! My house has only been furnished with items from Ashley Furniture and there is a reason for that. Cute, sophisticated, modern pieces with superior customer service.
Louis Cervantes
Jun 01, 2024
Great service 👏 👍
Daniel Silva
May 30, 2024
Every thing was good. Except for the fact that I was told I was going to get a gift card so I could get a pillow which I was never contacted again. Gues it was all about the sale.
George Romero
May 29, 2024
We had not made a furniture purchase in a long time with Ashley Furniture. Melissa was very approachable and welcoming. Her knowledge and skills about the product assisted us in making our own decisions about what to purchase. Her coworker Carlos helped take care of the paperwork and assist with the small items. It was a great experience with Ashley Furniture. The manager's understanding of our situation was appreciated and made our purchase possible. Our family will be able to enjoy family time together.Thank you, A Team!
Arlin Wherry
May 26, 2024
I had a great experience @ Ashley furniture with the help of Melissa Capetillo. She is extremely knowledgeable in the furniture business and will get you the best deal possible. Overall I rate her and Ashley furniture as excellent and exceptional in their field.
Karen Broherd
May 26, 2024
Travis was patient and answered all our questions. Even after we returned within the hour to change our purchase. He and Daniel(the manager) were awesome and very patient explaining everything!
Alan Silva
May 26, 2024
Like most furniture stores, if you see an item online, it’s probably not in the store, even if the website says that the item you’re seeking is in the store. This was my experience at this Ashley store. If you do find something you like in the store (also my experience at this store), they will still have to get the item from their warehouse and so it will take several days to get the item. Note too that items are significantly cheaper online. My recommendation: find what you like online and order it. Skip the physical store.
Ida Ochoa
May 26, 2024
Service is alright. Not enough savings given and furniture takes a while to be delivered
James Gasper
May 24, 2024
WORKED WITH MELISSA C. AND SHE WAS GREAT , if your stopping in for some furniture … ask for Melissa she’s a big help and has great ideas if your like me and don’t have that creative mind . So see Melissa for some furniture !!!
noel mccreary
May 24, 2024
Melissa C is the g.o.a.t.! Best furniture shopping experience I've ever had. She saved us money and gave us honest, insightful opinions. Ashley Home Store and Melissa have forever earned my business and trust. 10/10!
Joshua Maddox
May 24, 2024
Outstanding customer service. Very knowledgeable and great to work with. Ask for Christian, highly recommend!
Jim Craig
May 22, 2024
Great experience - Antonio was wonderful to work with (as was Uriel, who helped me the first time I went). I was able to get a good (comprehensive) deal and get out the door with everything I wanted for right at what I was hoping to pay.
Nash Castle
May 22, 2024
Dr. Miami was great. He really went the extra mile to help us pick out two mattresses that would the difference between good night sleeping or pain and aches the next morning. He was a great person to get to know.
Olga Martinez
May 21, 2024
Fantastic place to shop service was excellent knowledgeable and they were very patient
jazmin vazquez
May 20, 2024
went in today and got help by carlos as soon as i got there, he helped me and my boyfriend find the perfect bed, would recommend going to him if you need help !
E Salinas
May 18, 2024
Amazing customer service from the staff!!! Miami went above and beyond!!! I purchased a mattress and bed frame and he was very knowledgeable & helpful to get exactly what I needed. He also helped me get a really good deal on top that. Promise if you as go see Miami he will take care of you. I will definitely be back to see him in the future!
Pearl Najera
May 14, 2024
The salesman was helping me without being annoying or too much... everything went smoothly
Danny Amos
May 13, 2024
Nice furniture just a little too high
Joey Almaguer
May 13, 2024
Miami was fantastic and made sure to do whatever he could to meet my individual requests.
Charlie Resendez
May 13, 2024
Miami was excellent with details an service. Got me out in a timely manner. He saw to all my needs. Thanks
Lupe Turner
May 12, 2024
Had an awesome experience!
Deanna Cook
May 11, 2024
It was great
Cassie Garcia
May 10, 2024
Went into Ashley’s and immediately was asked by Carlos if any assistance was needed. His and Daniel customer service were great ! Carlos made the process of purchasing furniture super easy with it being our first time purchasing furniture for our new home. And Daniel assisted with paperwork making everything a smooth process. I would definitely recommend both for any of your furniture needs !
RMS S
May 08, 2024
Before we enter the store me and my husband prayed 🙏 for good service. We walked in with the employee name Miami yes his name is Miami lol can't forget that name awesome greeter with a great personality!! 👍 We found everything we needed and more .Definitely going back for more furniture here and recommend Miami I can tell he loves his job and took the time to help us with questions and concerns tysm 😊 🙏
Laura Rico
May 06, 2024
We had a great experience at this location, Joe B. was exceptionally helpful and patient with our many questions and request.
MaryAnn Smith
May 05, 2024
Andrew made it super easy, gave us the best price and delivery in leases than a week!!!
Mike Esquivel
May 05, 2024
I found what I was looking for at a reasonable price with the help of a well-mannered salesperson
David Diaz
May 05, 2024
Got a great deal on the mattresses fast and easy come to see my guy mami
Martin Cisneros
May 04, 2024
Eric was great. He took care of my order.
Linda Acosta
May 04, 2024
Delivered wrong bed still haven’t gotten word about my replacement. Very dissatisfied and management has not spoken to me. When asked to speak to them the sales person just passes messages to and from them. Never got to speak to them. I was excited for my new bed when I worked with them but now it’s just a big run around. No help at all.
Allen
May 03, 2024
Javier helped me with my purchase great selection and quick delivery definitely stop here before you buy. Great deals polite staff I'll shop here again.
Debbie Foegelle
May 01, 2024
Staff very friendly & personable. I had a great salesperson that helped me make my decisions. His name was Miami Ramos. Thanks for ur help!
Al De La Cruz
May 01, 2024
The sales team is awesome.....Miami did a fantastic job!!!
Jo Ortiz
Apr 29, 2024
The whole Ashley store team was friendly. I got exactly the items I wanted without any issues. I'm so glad I decided to stop there
Maresa Vera
Apr 29, 2024
Miami was amazing! Made the whole process so easy and smooth! When we got home we ran into a problem, didn’t measure our space before going in and purchasing a couch. I contacted him and he helped make the changes. So fast and easy! Will definitely be coming back with him for our next furniture purchase!
Guadalupe Ramirez
Apr 25, 2024
Very friendly made us feel like family 😍
Jorge Solis Gonzalez
Apr 25, 2024
Miami was an awesome and cool sales rep
Connie O
Apr 25, 2024
Friendly and informative sales man.
Matthew Hinojosa
Apr 24, 2024
We went in , looking for a sectional couch . James was very knowledgeable about Ashley’s products . We asked many questions about the particular couch we were interested in and he was able to answer them all. Also saved us from going anywhere else.
Ruby Rodriguez
Apr 23, 2024
Melissa helped me out and worked hard getting me a great deal she had the best customer service and made me feel comfortable and made it possible to get me approved so I can get furniture to make my house a home! Thank you keep up the good work if anyone needs furniture, Ashley furniture is the place ask for Melissa you'll be glad you did! Thank you Girl! 😊
Miguel Gomez
Apr 22, 2024
Had a great experience, the floor salesman Miami help us on are purchase for are recliners and adjustable bed base. Gave us a lot of information and answered all of are questions.
Lora Aragon Sanchez (Lorie)
Apr 19, 2024
The service was excellent. I was explained in detail of what I am buying. I was told in detail how I was going to make my payments. I was even told how I could save money by paying more as I made my payments. I really appreciate the experience they made me feel at home.
Emily Zuniga
Apr 16, 2024
Awesome customer service ! Carlos and everyone in the store were so friendly and helpful. Now just hope my delivery is on time and with the same experience as in store.
Cathy Rivera
Apr 15, 2024
If you’re looking for home furnishings. I would definitely recommend this place. And ask for Miami was a great salesman. He was very helpful and knowledgeable. I give him 5 stars.
Eva Mathena
Apr 14, 2024
Best Ashley experience ever! Andrew S did a great job helping me to narrow down my choices and Sales Manager, Daniel gave me financing options that work with my budget. Will definitely shop here again.
jay a
Apr 13, 2024
great helpful workers
Rose Marroquin
Apr 13, 2024
I walked in hoping to find some couches that were on sale I had seen online, but unfortunately they had been sold and pretty much discontinued. After a search by the Ashley team we were unable to find any in stock. Dejected we headed for the door and we were stopped by the manager and with a wink was like let me see what I can do. Within a few minutes he found the couches and we got them on sale! What a blessing!
Michelle Taylor
Apr 12, 2024
Miami met us at the door and helped us find just what we wanted. We couldn't be happier. Very friendly service.
Gail Barrera
Apr 11, 2024
Miami Ramos “Dr Bob” was a fantastic salesman. Very knowledgeable and funny!! My dad’s chair is gonna be great. Thank you
Rasheida Irvin
Apr 09, 2024
Amazing customer service! Carlos was very kind and attentive. If you need any help with anything, go to him.
Waddie Dustin
Apr 09, 2024
Buying the bed, frame, and cooling mattress cover was easy. Delivery of the bed and frame were on the date set. The cooling mattress protector was supposed to be delivered 2 weeks later. I received another email advising me the delivery date was changed and I had to wait another 2 weeks.Since then, I have not heard from the store, salesman, or warehouse.I have called and got no response from Ashley.If you buy a tempur-pedic mattress from Ashley make sure to get everything delivered at the same time.I got cheated out of a $239 cooling mattress protector. Be careful you don’t get ripped off to.The store was Ashley furniture, San Antonio Texas, SW Military & Zarxsmora.
Amber Stockwell
Apr 08, 2024
Travis was a great sales person. He was very helpful. The store was clean and well organized. They had a good variety of furniture. I will definitely go back next time I need anything.
Gaby Maltos
Apr 08, 2024
Miami was very awesome. Great sales person. He helped us with all the questions we had, he gave us our space .10/10 recommend going to Ashley and make sure to ask for Miami!
mike smith
Apr 07, 2024
Salesman was very knowledgeable on getting us the lowest price possible and extremely polite.
Joe Martinez
Apr 06, 2024
Fast and Easy
elva diaz
Apr 06, 2024
Not only does Ashley Furniture have a great selection to choose from, but their Customer Service is great as well. Both Mando & Joseph were very helpful during our selection. We never felt pressured when trying to decide on the items we wanted. Would definitely recommend to anyone looking to upgrade their furniture .
Antoinette Leal
Apr 06, 2024
Great experience at Ashley’s Christian Rodriguez was very professional, explained everything to me and gave us time to decide what we liked!
Thelma Urrutia
Apr 06, 2024
Ashley furniture in San Antonio on military drive....Very satisfied, customer service was awesome.... Thank you very much Travis appreciated everything you did for me. Very excited about my purchase.
Rosalinda Reyna Espinoza
Apr 03, 2024
The manager was very helpful during my search for a sofa sleeper.
Stephanie Santos
Apr 02, 2024
Carlos and the finance gentleman were really kind and very informative. If Carlos didn’t know the answer he got it immediately for us. Knew a lot about the product and the benefits with going with Ashley’s Furniture. Great experience!
Guadalupe Reyes
Mar 31, 2024
Joseph Villanueva provided excellent customer service. Provided quick answers to our questions. If not sure he asked someone to make sure we received accurate information. VERY pleased.
simon shaw
Mar 30, 2024
Very clean store. met right away by salesman Miami very knowledgeable showed me what wanted to look at no pressure sales a very pleasureable experience highly recommend
Cody seidel
Mar 30, 2024
Friendly staff! Great help all around
Jessica Saenz
Mar 27, 2024
Jacob was very helpful and gave great customer service and even helped getting me approved in a short amount of time .
Amy Ortiz
Mar 27, 2024
Buying a mattress from Miami at Ashley Furniture was an absolute blast! Not only did Miami have the charisma of a pro salesperson, but he also knew his stuff inside out (literally, considering it was a mattress)! His infectious enthusiasm made what could have been a snooze fest into a hilarious and informative shopping experience. Miami, you're not just selling mattresses; you're selling dreams! Thanks for making my bed-buying adventure a memorable one!Also, like to mention the delivery guys! Excellent delivery service from Ashley Furniture! The delivery team was punctual, courteous, and handled the new bed with care. They assembled it efficiently and even took away the packaging. Overall, a smooth and hassle-free experience. Highly recommended!"
Crystal Mendez
Mar 25, 2024
Armando was patience and had awesome customer service. Totally made our visit very pleasant
Randy
Mar 25, 2024
Ashley has some cool stuff. Salesman new his product.
Elizabeth Dominguez
Mar 25, 2024
Was greeted by Carlos and he was very pleasant and helpful. We purchased a dining room set. Enjoyed the experience. We will definitely go back for future needs.
Joshua Valdez
Mar 24, 2024
Absolutely terrible experience, everyone was at least a little friendly and helpful until they no longer had a sale. Carlos, our salesperson, blatantly lied about the ETA of our purchase (by a LOT) just to nail the sale. Went in to cancel and get my money refunded over two weeks ago and still have not received our refund.
Louisa Rodriguez
Mar 20, 2024
Armando was absolutely helpful in every way! Customer service was beyond amazing. He even went out of his way to rearrange couches for me to match my vision. My husband and I have worked with him a few times already and we definitely will be coming back. The furniture we've selected thus far has not disappointed, amazing quality.
Raymond Lira
Mar 19, 2024
Bad service
Ana C Davila
Mar 18, 2024
Miami and Anthony were great!
Jesus Jimenez Jr
Mar 16, 2024
My experience at Ashley’s was amazing. With the help of Miami, me and my family was able to find the perfect living room set for our home. It was difficult to find which one we wanted, but with Miami’s patience, we were able to find the perfect set. I recommend to go visit the store at Southwest Military and ask for Miami. You will not be disappointed. Thank you.
Tessa Jimenez
Mar 16, 2024
we had a great experience with mr. miami… he had an incredible personality with awesome customer service…very patient and very kind gentleman…gave us an awesome deal on exactly what we were looking for.. would definitely ask for his services again on our next shopping visit!
Rose Marie Martinez
Mar 15, 2024
Christian was very professional and courteous. However, I was with my daughter and my 20 month old as well. It was time for her to nap, she became fussy. My older daughter and I both decided to take her home to nap and come back in the evening to finalize our decision on a couch. But the manager was very hasty to tell me that it would just take another five minutes to complete the sale. My daughter took the baby and headed to car while before you knew everything was being processed on the computer and needing my signature too darn fast!!!Like I said we wanted to come back in the evening to finalize and do one more walk through.I hope that no one else is put in this position as We Were. Customers should feel comfortable about making a choice freely without being pressured.Please don’t be so quick to make a commission, allow the customer to say when their ready.
Jehu Saenz
Mar 14, 2024
Representative was knowledgeable and incredibly professional
Anthony
Mar 14, 2024
Good place to get furniture, store is closed till further notice on SW Military location
J Govan
Mar 14, 2024
James was an absolute pleasure to work with. He was very friendly and knowledgeable. Not pushy!
Aida Almaguer
Mar 14, 2024
The sales person was so unbelievable! He asked what we were looking for and he didn't even give us a sales pitch. We were looking for a love seat sleeper in Grey. Immediately he lead us straight to what we were looking for. It was amazing. Gave us the options of financing what they had to offer. Found what we needed with absolutely no pressure. Thank you Ashley for having great people.
Maribel Hernandez
Mar 14, 2024
Great Customer Service! Both store manager and sales representative, Andrew went above and beyond to finalize the sale.
Keith Tony
Mar 13, 2024
Very helpful and accomodating
Pearl Moran
Mar 11, 2024
Very professional greeting and service. Carlos Medrano made our experience easy and stress free. Carlos was funny and pleasant. Thank you for an excellent experience.
Krystal Nunez
Mar 10, 2024
Miami was very awesome. Great sales person. I like that he was not pushy in making a sale. Explained everything especially when purchasing a new mattress which I can not wait to get.
jacqueline garay
Mar 10, 2024
Carlos Medrano helped us and he was excellent from the beginning. He helped us with all the questions we had, he gave us our space and wasn’t hovering and just great customer overall.
Sandra Alvarez
Mar 09, 2024
We went in to the location on SW Military Dr looking for a dining room set. I appreciate that we were not followed around the store and pressured into a purchase. Christian introduced himself and gave us time to look around and make our own selection. He was very professional. We will refer our friends and family to this location and specifically to Christian.
Melanie McMeans
Mar 09, 2024
Enjoyed spending time with Uriel. He was patient and helped us find the right fit for us.
Bryan Calderon
Mar 09, 2024
Staff was very kind, they helped us find what we were looking for. Paper work was easy and easy to understand.
Robert Pineda
Mar 08, 2024
Our sales rep was very knowledgeable and helped us find what we were looking for.
Marty Perez
Mar 02, 2024
My salesperson was James. He was very nice to work with. He never pressured to buy! It was a delightful experience!
Tad Ochs
Mar 02, 2024
Awesome experience! The sales person was so helpful! Miami is top notch!
Maria Rodriguez
Mar 02, 2024
(Translated by Google) The staff that assisted me was very friendly, thank you for your attention.(Original)Muy Amable el personal que me atendió gracias por su atención
Jerry Conover
Feb 26, 2024
"I recently purchased a mattress from Ashley Furniture, and I had the pleasure of being assisted by Armando. From the moment I walked into the store, Armando greeted me warmly and took the time to understand my needs and preferences. What impressed me most was his extensive knowledge of the products, particularly the Tempur-Pedic mattresses I was interested in.Armando patiently guided me through the various options, explaining the features and benefits of each without any hint of pressure to make a purchase. His professionalism and genuine interest in helping me find the right mattress made the entire experience enjoyable and stress-free.Thanks to Armando's expertise and exceptional customer service, I was able to confidently select the perfect mattress for my needs. I highly recommend visiting Ashley Furniture and seeking out Armando for any mattress or furniture needs. Thank you, Armando, for your kindness, expertise, and outstanding service!"
Daisy Alaniz
Feb 26, 2024
Miami greeted us when we walked in to the store, he listened to exactly what we were looking for which was just a table base. He never pressured us into buying something we didn't want or need. He helped us with our purchase of the table base and chairs as well as took the time to show us mattresses which will be our next purchase. Thank you Miami !
Faith Rodriguez
Feb 25, 2024
Armando was excellent. I had come in months ago and he still remembered me. Came back today only because the saying is true first impressions last a lifetime and he was so genuine and humble. Glad we chose to come back today because he went above and beyond for us and got us exactly what we wanted. Thank you again Armando and Daniel! We will definitely use yall again in the near future.
Felipe Cardenas
Feb 25, 2024
Great service!! Found exactly what I was looking for and I got the best deal.
Sonia Espinoza
Feb 24, 2024
Knew what we were looking for to purchase. Pearl Ashley’s associate was very kind helping us finding/running application. Was fast, not waiting for a long time. that’s what I liked! Thank you 🙏
anthony fiscal
Feb 23, 2024
Miami Ramos was so amazing with helping me and my wife find a great mattress and bed frame. He was so kind and gave us all the knowledge he had on every single option we had. 10/10 recommend going to Ashley and make sure to ask for Miami! He’s the best!
Tania Bosquez
Feb 22, 2024
What a waste of time, I arrived at the store at 8:15 and store was already closed… I believe the store closes at 9pm.
Felipe Melendez
Feb 21, 2024
I had an outstanding experience at Ashley's Store thanks to the exceptional customer service provided by the team.Pearl was incredibly attentive and helpful.Additionally, James, the sleep expert, offered invaluable advice and insights, making the selection process smooth and enjoyable. His expertise helped me make an informed decision tailored to my needs.Furthermore, I must commend the General Manager, Daniel, for his exceptional efforts in securing the best deal possible for us. His dedication to customer satisfaction and willingness to go above and beyond truly made us feel confident in our purchase.Overall, this Ashley's Store sets a high standard for customer service, and I highly recommend them to anyone in search of quality products and a stress-free shopping experience.
Nina Cam
Feb 21, 2024
Awesome staff! Very friendly and very informative on the piece I was purchasing.
Cindie Rodriguez
Feb 20, 2024
Great customer service! Thank you Mr. Armando for your assistance. Always a pleasure to do business at the SW Military location.
Calef Lopez
Feb 19, 2024
Great service. Miami was very knowledgeable and helpful. I do recommend n will go back when in need of more furniture
dezmond king
Feb 19, 2024
super helpful and informative 10/10
Yolanda Valadez
Feb 17, 2024
Awesome customer service
Stephen Chavez
Feb 17, 2024
Armando was super helpful and got us a good deal.
Barbara Herrera
Feb 16, 2024
Great customer service. Maimi is a wonderful salesperson. Very helpful.
Sam Carmona
Feb 15, 2024
Miami took the mattress buying experience to the next level. We bought mattresses for our kids and he had them engaged the whole time! Thank you so much for educating us so we can make the best decision that best for our needs. If you are looking to buy a mattress, go talk to Miami at Ashley on the southwest side.
Tanya Anchara
Feb 14, 2024
Pearl was very helpful.
Margaret Condel
Feb 09, 2024
Don’t know why they wanted my credit card as a piece of identification!
Lynda Morales
Feb 07, 2024
Armando provided excellent service! He even opened the doors 20 minutes before they opened. 🥰
Leticia Vargas
Feb 07, 2024
Very knowledgeable, patient and work with me
Andrea Manez
Feb 06, 2024
James and Carlos provided excellent customer service. They found exactly what I was looking after I told them I could not find one of the items in the app.
Susie Serrano
Feb 06, 2024
I went in today to look for living room furniture and I was greeted by Carlos Medrano. I told him exactly what I wanted and he took me to the section where the furniture I was looking for. Carlos was not pushy and allowed me the time I needed to make a decision. The whole experience of purchasing the furniture went very smoothly and it did not take long at all. Both Carlos and his Manager were very professional, kind and considered. I would highly recommend them to anyone who is looking for any kind of furniture.
Marie Naranjo
Feb 05, 2024
We were looking for a new livingroom set and looked at lesser quality furniture at various furniture stores. Thankfully we tried one last store and we were very happy with the set we chose. Armando Torres and Jesse Salazar made us a deal we couldn't refuse. Thank you guy's, we couldn't be happier:) Larry & Marie
Kathryn Prochnow
Feb 04, 2024
Greeted us as we walked in. Able to answer all my questions and concerns. Fair prices and easy financing. Delivery one week later.
Ashley Fuentes
Feb 03, 2024
Miami is the go to guy! He definitely helped my wife and I to pick out a most definitely needed mattress. He is knowledgeable about comfort and helped with figuring out what is best for each of our needs. Very friendly, understanding and professional. If you need something he’s the guy! 🤙🏽
Wall E
Feb 02, 2024
This store so disappointed I was shopping for bedroom furniture with my wife and my sales person Carlos was flirting with my wife very unprofessional we had to leave right after that telling him we had somewhere to be
MonicaLisa Gonzales
Feb 02, 2024
I would NOT recommend business with this company!! My mother and I have tried to have a bed delivered and we told them “bed and frame” well the frame was on “sale” so they said they couldn’t deliver and we’d have to pick it up. So to avoid inconveniencing someone to help us with delivery we settled for a regular one to be delivered. We picked a date and last minute they changed it to a day we had work so I called and had them change it back to a day we already approved from the beginning and well when delivery come to our surprise there’s no frame. We went to the store and the “manager” (Chris Espinoza) made us feel like idiots by saying “did you even tell the sales man you wanted a frame?” Like come on! This place gave my mom stress and anxiety from the very beginning and we will NOT be doing business with them EVER again! They were quick to make a sale and did everything they could to keep us from going elsewhere when we told them we needed a frame. The manager did find the frame but said they tried to call us but left no messages. All in all horrible customer service and bad service.
Marylou Torres
Feb 01, 2024
Mr Ramos was very professional, knew all the product, He made it easy listened to what our needs were and were very happy with our experience. I will shop there again and buy again with Mr. Ramos. Thank you for such an easy experience
Barbara Bernhardt
Jan 31, 2024
Miami was an outstanding salesperson. He was friendly, not pushy and listened to what we wanted. I will definitely return for future purchases. Thank you Miami!
Vincent Ortiz
Jan 30, 2024
The salesman was very professional and never gave up on me. He was helpful to the fullest.
Amadeo Dominguez
Jan 28, 2024
(Translated by Google) Excellent service(Original)Excelente servicio
Jennifer Lopez
Jan 28, 2024
Would highly recommend you come here and talk to Carlos! He helped us out a lot because I have bad credit and so does my fiance but we walked out with a 6 piece livingroom set and a king size bed! Ask for Carlos.
Richard Trevino
Jan 28, 2024
Great Coustomer service for staff and management
Alexandria Miller
Jan 25, 2024
Went in to look at bedroom sets for our son and had Carlos help us. He did a great job and helped us find what we needed. The store is clean and has a huge selection! We will be back for our future furniture needs!
r salazar
Jan 24, 2024
Bought a bed room set from this store 01/2024 Jacob was the first sales guy helping me then pushed off to some guy named Armando. Both sales guys lied to my face on multiple occasions. I asked over and over if all pieces of furniture were covered with the warranty I bought they said YES. Come to find out they didn’t include my dresser and mirror. When I called and brought it up to their attention they hang up on. I would NEVER buy from this store location ever again. Armando and Jacob only cared about their commission and once the items have been delivered they don’t care for you anymore. My bed room set was well over 4k and to be treated like this is uncalled for. Stay away from this store and those employees. It’s actually cheaper to buy online and less stress. I figured that out after the facts. The store manager doesn’t care either
Gabriela Estrada
Jan 23, 2024
(Translated by Google) Please if you have the opportunity to buy in another store other than this one, do it🙏 you don't know all the trouble you are going to save.(Original)Por favor si tienes la oportunidad de comprar en otra tienda que no sea esta, hazlo🙏 no sabes todos los disgustos que te vas a ahorrar.
Samantha Patlan
Jan 22, 2024
Had a great experience at the Ashley’s on Zamora! Thanks to Carlos Medrano for helping us shop without pressure and great class
gene alviar
Jan 21, 2024
Good associates helping us every step of the way.I enjoyed the experience from beginning to end.Felt like family helping each and every one of us.
Robin Crisp
Jan 21, 2024
We had a GREAT shopping experience at your store with Armando Torres!! He was very polite, not in a hurry even tho it was getting closer to closing time on a Saturday and very knowledgeable!! He walked me to the exact couch I was looking for and gave me a good deal!! He was very personable and suggested restaurants in the area. AND I don’t have to wait 4-50 weeks lol to get this piece of furniture!! Thank you so much Armando!!
Crystal Gutierrez
Jan 20, 2024
Thank you to Carlos helping my son get his bedroom set. Great customer service
Natalie Matta
Jan 15, 2024
Mando Torres is my go to guy there! He is very knowledgeable about the products and has always made sure I’m making the right choice for my furniture.
Audrey Krippendorf
Jan 15, 2024
Our sales experience today was really great.
Stephanie Arzola
Jan 14, 2024
We were assisted by Brian and he was awesome. Very informative and helpful. Definitely won our business.
Michael Garcia
Jan 12, 2024
Very nice guy Carlos medrano helped us and was patient and explained alot to us..2 sofas are coming on Tuesday
Tracey Mourey
Jan 10, 2024
I was pleasantly greeted by Janie and she was helpful, knowledgeable, and friendly from beginning to end. I got wonderful furniture at a great price! Highly recommend this location!!
Susan Ramirez
Jan 07, 2024
Great staff. Like the way they explain everything to me on what choice's I had to buy the furniture. This was a great deal.
Deborah Medina
Jan 05, 2024
Thank you Andrew Sosa for all of your help! You were amazing!
Arturo “Art” De La Cerda
Jan 05, 2024
Anthony, the salesperson that handled my purchase at Ashley Store was very helpful and honest. He is very knowledgeable and friendly. I came away very satisfied with my experience at Ashley Furniture Store.
CASSANDRA ESTRADA
Jan 03, 2024
Horrible horrible horrible, one the sales men was always so lost when asking questions, order was supposed to arrive but they delayed it 3 times the reason I order the couch I wanted was cause it was on stock but nope haven’t gotten it, they don’t communicate on letting you know what’s going on I have to always call and ask for an update, any time I need a manager they are in meeting alllll day from 9-6 not professional at all
mario sto.domingo
Dec 31, 2023
Feeling at home walking around the store .Quality furniture and affordable for price
Lydia Colon
Dec 29, 2023
Worse service ever, willNever recommend to anyone. I ordered two leather couches totaling over $4000. I was so excited because the couches are beautiful. The following day i received a text saying it was going to be delivered to the wrong address. I called to let them know they had the wrong city but no one would answer at any of the phone numbers listed. I tried several times! I finally resorted to go in person and they told me they could not confirm what address it was going to. I asked several times but the salesman Jesse (same salesman I bought couches from) refused to pick up the phone to call and verify the correct address. Told him I would cancel if he didn't call, he did not seem to care and only said I would be charged $400 if I cancelled! For a mistake You (ASHLEYS) made! This is horrible service and it was over $4000!! Complete disappointment and bad business.
SATX210
Dec 29, 2023
The selection of mattresses was good and the salesman was helpful and never pressured us. The buying processing after we picked the mattresses lasted about 10mins which made the whole experience flawless
Katherine Castillo
Dec 27, 2023
We had a great experience shopping for bedroom furniture at the SW military location. Our sales rep, Christian, was great! He showed us all of our options and explained the different payment and financing options. He was very patient with us as we were undecided between two styles. We did not feel pressured into the purchase. We will definitely be back to purchase more furniture in the near future.
janet s
Dec 27, 2023
Great, kind ,quick to assist you .not under pressure friendly sales people.
Mary Ortiz
Dec 27, 2023
I've shopped here in the past and this time as well as my previous experiences have been great! Knowledgable salesmen have assisted me and been kind amd helpful without being pushy. The positive experiences I've had will keep me coming back.
Anthony Gutierrez
Dec 25, 2023
👍🏼
christine brown
Dec 24, 2023
Had a good selection of sofas. Anthony Solis helped us find one that was a perfect fit, that my mom loved, & was priced within my budget. Thank you! Happy Holidays.
seneliz Ortiz
Dec 22, 2023
Andrew was very informative and answered all our questions. We found exactly what we were looking for.
Rosario Lopez
Dec 22, 2023
Excellent customer service
Mark Barrera
Dec 22, 2023
Sales men was a little too awkward wasn’t sure of pricey and having to go back and forth didn’t make convo
Rose Garza
Dec 21, 2023
Christian & Jacob were very informative with their product & knowledgeable as well.
Gabriel Guardiola
Dec 19, 2023
Salesmen were awesome!
darryl anderson
Dec 19, 2023
Uriel and Armando were a great help!
Genesis Cardenas
Dec 17, 2023
My experience at Ashley’s was amazing . Our sales rep Uriel was awesome . He showed us from all the bed frames and then lead us to the beds and explained detail to detail of all the choices they had. He really helped us make a choice in what we really needed . Thank you to Uriel for his expertise and knowledge to help us bring back home what we where looking for .
Rosa Martinez
Dec 15, 2023
We are very pleased with our new sofa and love seat. Service was great and very efficient. Thank you.
Cindy R
Dec 13, 2023
We went in for Labor Day Sales back in then end of Aug… it’s December and I still have NO NEW FURNITURE. Yesterday they were to deliver the recliner chair only and call back for the delivery date for recliner sofa BUT they delivered it in the wrong color. And still no date as to when we will get the sofa! VERY DISAPPOINTEDMaybe I should’ve gone to Rooms to Go instead!
Maria Most
Dec 09, 2023
A small accessory purchase but I could not pass up the bargain that was offered. It was an easy transaction and Joe was kind and professional. Keep up the good work.
linda almanza
Dec 08, 2023
Andrew was professional and attentive. He was prepared and answered all my questions. It was a good experience and I came home with an excellent piece of furniture.
Suzanne Pleasure
Dec 08, 2023
We greeted by a young man and he just dumped us. So after a few minutes we were approached by James and he helped us through the rest of the sale. Helpful, knowledgeable easy to deal with. We will go back to him again.
Mark Duffield
Dec 06, 2023
It was my first experience with Ashley and it was very simple and easy. The salesman did more than just take my order he actually took the time to get to know needs. Thank you James for your help with my purchase.
Jose Arzola
Dec 04, 2023
The customer service was excellent. No sales pressure. I will recommend Ashley Store to my friends
Keith Smith
Dec 04, 2023
Walked in store, was promptly greeted by sales associate. Told him what I was looking for, he showed me the cheapest option first, then went up to what I bought. Which I appreciated, did not try to sell me the most expensive first. Started at the bottom and worked his way up. Overall great experience. I was in and out of store in 30 or so minutes. He listened to what I was looking for and did not try to sell me anything I wasn’t looking for.
Yolanda Escamilla
Dec 01, 2023
They was on time Very Happy with their service they set up everything I was very satisfied. They talked and asked questions very politely.
Joeangel Castro
Nov 29, 2023
My sales guy Jesse was AMAZING, CONSIDERATE, & TRULY MADE OUR HOLIDAY this season!!
Tray G
Nov 28, 2023
Easy to work with !
David Cortez
Nov 28, 2023
Such an easy process for my purchase. And the delivery was fast and they were very careful with my sofas. Would highly recommend.
Evelyn Garcia
Nov 27, 2023
Brian was a great salesman helped us pick the perfect tv stand and sofas. He even gave us some awesome advice on what would fit best to meet our vision for our home.
Abel Curiel
Nov 27, 2023
(Translated by Google) All very well(Original)Todo muy bien
Terry Nelson
Nov 27, 2023
I was a very happy customer and I will tell friends of mine how much I enjoyed my sales representative was to me.Thank y'all so much.
Melissa Gomez
Nov 27, 2023
Terrible communication & delivery service. When you return to complain that delivery wasn’t even set up, they lie that it’ll be there the following day when in reality it’ll be delivered in a week. I had been warned about this; I think it’s like this at every Ashley store.
Eddie Campos
Nov 26, 2023
The salesman at the store was not pressuring us to purchase which made our shopping experience vary pleasant. Also the del. Guys were vary respectful and professional. We will continue to shop at that store on military. Thx
Ariel GrY
Nov 23, 2023
Great and easy going experience! Christian was very helpful and found exactly what we were looking for . Great customer service!
James Skeans
Nov 14, 2023
I wouldn’t even rate a whole store. How can you have good customer service if you keep hanging up on people. Terrible. I just had a question about warranty and the call center hung up when I asked for a specific store. Refused to even transfer me terrible. Please put this place on notice. Out of business if possible. They are not the only furniture store.
Kaleb Gloria
Nov 01, 2023
Absolutely amazing service the manager went above and beyond to get us what we wanted and the sales team all took a play in the process as well. All together an amazing experience. This Ashley is the spot!!!
Inelda Sosa
Oct 30, 2023
I enjoyed my experience in Ashley's furniture store. I was greeted nicely and was left take my time in looking for what I wanted. I was asked, should you have any questions, I will be right here. Also when you are ready, I will be right here. I liked that very much😁
Sandra Vallejo
Oct 29, 2023
My salesman Andrew was very helpful. Showed me what I wanted for a good price. Thank you
Sabrina Ramirez
Oct 28, 2023
Great selection. Friendly staff, not vultures.
Patricia Perez
Oct 28, 2023
I had a great experience with the delivery of my Dining Room furniture.The three men were very careful and did an excellent job delivering and putting together the table and chairs. I was most impressed with the man who brought his own small portable vacuum cleaner. They left everything very clean and my dining room table ready to start using.
Maria Ruiz
Oct 23, 2023
Staff were courteous, welcoming, knowledgeable and helpful. Text message notifications very helpful regarding delivery status and delivery staff also very professional and courteous.
Maria Hernandez
Oct 22, 2023
It was a great experience I’m happy with my purchase and they helped me so well!
Marta Rendon Torres
Oct 21, 2023
Great customer service!
nick marriott
Oct 21, 2023
Dropped off a couch that doesn’t latch together properly and been on hold with customer service for 1.5 hrs
Anime_ Gacha
Oct 20, 2023
My experience at Ashley was good friendly people and helpful.
GLORIA DELGADO
Oct 20, 2023
Anthony was great and very helpful.
Catherine Bullwinkle
Oct 09, 2023
I’ve been looking for furniture for 2 years and walked into Ashley and found exactly what I wanted. Amazing, knowledgeable sales staff made choosing pieces easy. I came in for a sofa, but ended up with a sofa, loveseat and chair. Quality furniture and many rooms set up to help you compare and contrast making it easy to choose the perfect furniture.
Steve Coronado
Oct 05, 2023
BUYERS BEWARE !!!If I could give half a star, I would .A Recent transaction was made in which we were advised to obtain items after a period of time. As they were not ready to be released, although we paid for it.??????Thus returned, as advise just had returned it to stock because we didn’t pick it up !!!!Again when the purchase was made, we offered to take it home. for some cockamamie story that they were not available to be released although they’re on the sales floor for sale ????.granted it was was a clearance item, but they stay advised that they could not release the item at that time of sale?????so we promptly waited and then we returned 48 hours later they said the transaction was canceled,“Your Ashley account should’ve been credited“additionally, we attempted to go pick it up on this past Tuesday 10.3.2023 at 8 PM although the hours of operation say they’re open till 9 PM on the door on the website, the doors are locked and no one came to the dooramazingHope you guys go out of business.It’s all about leadership and it’s clearly absent at this location on South San Antoniodon’t even bother to call us as we simply wasted of time.This is the first one star review I’ve done the past five years. I’ve been doing reviews and I hope management values this feedback get it fixed.
Lori Bettis
Oct 04, 2023
I went to buy my daughter a twin sized bed. Jesse Salazar was my salesperson. He walked me to the kids area and said look around and he sat down at a table and was messing with his phone. There was never a conversation about price range or what I was really looking for. My daughter chose a bed and I decided to go up one size to a full size bed, Mr. Salazar should me 3 mattresses total and never gave me a price. The first mattress was horrible and you could feel every spring poking through, the second was better, but the third was fantastic. I also added a dresser and mirror. Financing was done and he asked if I wanted to put money down or not, he said it would make my monthly payment cheaper that was all, I opted not to since my monthly payment was already low. He never described all the different options I had towards financing he just assumed I would prefer 60 months no interest. My husband was unable to go with me but after telling him what I bought he was very upset I spent so much on a mattress for a 9 year old, first thing Monday I called to cancel the mattress. Supposedly it was canceled but I never received an updated invoice. I was browsing online trying to find a dining room table I liked and ended up finding out that the prices online were completely different then in the store and there was a $560 difference in what I was charged versus what was online. I reached out to Jesse who stated that was a different offer with only 6 months no interest and I would have had to put money down. I explained that he never made that offer and I would much rather of gone that route. He said I would have to go back in person to resign paperwork if we changed it but he would keep the 60 month no interest and give me a discount on some of the pieces. Satisfied with that we hung up. Again I never received an updated invoice, so I sent him a message and asked him to please send it this was the next say. Mind you delivery was already scheduled and confirmed. Also I assumed he knew I cancelled the mattress once he got into the system to give me a discount so I never mentioned it. The next day when he sent the invoice I noted that the mattress was still showing up, I asked him why via text, he immediately sent a message that sounded rude and angry which I assumed due to poor punctuation and missing words. He said all the deals he made with me were based off the sale of the mattress, and he would be canceling my entire order. I asked him if he had cancelled it and he never responded. I never received an email, text, or call confirming the order had been cancelled. On the day the furniture had been set up for delivery I received messages that the driver was headed my way, I had to ask my neighbor to inform them the order was cancelled and to not accept any merchandise. I called Ashley’s again and spoke to Karla who stated yes my order was cancelled by Jesse but it hadn’t been processed yet and she would message the drivers to cancel it but they still showed up. She then stated I had to wait 48 hours and call back to ensure it has been cancelled. This was a huge mess and very frustrating. I have been a loyal customer of Ashley’s and have bought many pieces of furniture over the years and always paid it off and before my time never missing a payment. I will no longer support Ashley’s after this incident!
Daniel Martinez
Oct 03, 2023
I’m a reoccurring customer and wanted to update my previous post. Hats off again to James, I truly appreciate your customer service! Thank you!
Ismael Perez
Oct 03, 2023
I'm kind of uneasy now. I had a question on my order. I called the numer. After a long time, to get my question answered, the person seemed confused about my order. Instead of answering my question, he just hung up on me, and didn't call me back. His name is Christopher.
Lori Rodgers
Sep 30, 2023
Very helpful in getting what we wanted.
Nico Bomb
Sep 28, 2023
The entire experience was trash. Never again.
Martin Amezquita
Sep 26, 2023
The in store service was great but the delivery has been frustrating. Asked for the day off that was set for delivery and no eta was sent or updated when the expected time was near its end. I reached out for an eta and then they stated delivery date was pushed back another 3 days. I called customer care and they stated that delivery will be in 4 days, which I'm not available on. For the inconvenience they were compensating me with a gift card but during the process of telling me how much I would be compensated the phone call is "lost" what an inconvenience. This is just frustrating.
Linda Juarez
Sep 26, 2023
Salesman was very nice great customer service.
Leslie Garcia
Sep 24, 2023
Jesse was very professional, knowledgeable, and courteous. He provided great details about the mattress I was interest in buying. Jesse made it a smooth process and made it easy for me to purchase. I’m super excited to have my mattress delivered!!
Richard Hernandez
Sep 21, 2023
Uriel was great processing my order. Very professional and helpful. Experience was excellent and processed my order in a timely manner.
Grace Cuellar
Sep 17, 2023
The associate was very helped and recommended good ideas
Mario
Sep 13, 2023
Great staff
Adela Valerio
Sep 11, 2023
armando was very nice, informative and very helpful.
Sandra Perez
Sep 11, 2023
Great customer service
Alfred Rodriguez
Sep 07, 2023
James was very helpful had a great experience
Carolyn Pape - Pipes
Sep 04, 2023
I had spoken with another Ashley Store that had indicated they probably couldn't get the sofa for me, so kudos to this Ashley Store.
Robert Rodgers Sr. MD
Sep 04, 2023
Excellent serviceVery pleasant salesman Jesse !Store was not open when he caught us in parking lot, said , don't leave I can get you in.
feliberto trevino
Sep 03, 2023
Professional and very friendly
MITZA WU
Sep 03, 2023
Fantastic! Thank you!I rushed in, knew what I wanted, my plan was to b in n out quickly. Two kind sales reps were available as I walked in. They were friendly attentive, took care of my request, didn’t push for anything else( thank you!) I was in n out as I had planned. I do owe them a tip ;)Please take this review as such!I appreciate you all’s professionalism, knowledge n friendliness. They made me smile n feel at ease … been having to take care of so much lately, they made it easy. Thank you both!it turned they were quick to sale HOWEVER I specifically requested to have furniture on a Saturday. Delivery date discussed was not honored with excuse Furniture did not pass quality check n it will b deliver with no ETA. The original delivery date has long pass n I’m still waiting at least for n update .They want to sale but other than that at clients request is not taken seriously.They contacted by text today- say “hello how can I help you ?“ once I replied no one answered
Marissa Carballo
Sep 02, 2023
I love it everyone that helped me was very friendly especially with all the questions I had but they took the time to explain everything to me thank you so much definitely going again
j munoz
Sep 02, 2023
Joseph was very helpful so was the manager, I don’t remember his name! I’ll definitely be coming back
Kristan Hernandez
Sep 01, 2023
Ashley’s sale representative was awesome. I was in a pickle and Uriel helped me with getting the furniture I needed the same day for pick up. I spoke with him over the phone and I explained my situation and what furniture I was looking for. He verified and found out that they had it in stock and provided me away to pay and then he had it scheduled for us to be able to pick it up. Smooth sailing on pick up as I had another family member get it, no problems there. Thanks Ashley for great customer service.
Juan Serna
Aug 30, 2023
(Translated by Google) Very good service(Original)Muy buen servicio
JoAnn Martinez
Aug 30, 2023
Associate was super helpful and we feel he did everything he could do that we got the best deal.
M Gary Guevara
Aug 28, 2023
I did a lot of online shopping before going out to the store, and I am so glad I decided to go. The pictures and descriptions of various furniture store sites were good, but paled in comparison to getting eyes and hands on the displays. The experience made it much easier to imagine the furniture in my home, and the sales associate was very helpful. Once we realized that the dining set we chose online was not what we expected, the sales associate was able to gather our feedback and recommend a few options. We went back and forth between displays for a while, and the sales associate answered all of our questions with out the “high pressure sales tactics” that everyone hates. Inspecting the furniture in person allowed us choose a better product. Even though we spent more money, it was better than buying something that was shipped to the house and then returning it after being disappointed with the quality. Once we made a decision the sales associate made the purchase process easier, having already checked the warehouse for availability. I would most definitely recommend the Zarzamora/Military Dr. location of Ashley Furniture to anyone.
Amy Boelke
Aug 28, 2023
Awesome service.
Tiffany Flores
Aug 28, 2023
Fast and great experience! Got exactly what I went in for.
Friday Uhl
Aug 27, 2023
Thank you so much for the accurate and quick service!! Great sofas!!!
Maria Tapia
Aug 26, 2023
The lady that help us was vary nice and helpful. She took the time to answer all our questions in a pleasant and respectful way . Me and my wife are vary happy with the experience with had . Her name is Janie .
Maria Garcia
Aug 25, 2023
Sales man was amazing (ofcourse). Quality of furniture is not the best. My 7 yr old couches that I bought used, (quality) was 80% better. I'm very serious. Delivery was horrid. I'm sure everyone deserves a chance but don't be alone during delivery. Don't let them rush out the door. It will cause you so much stress to get something repaired/replaced. And with my delivery it was a huge obvious repair they they tried to rig together and sneak by.
Terrence Rose
Aug 25, 2023
Ashley is very good has very nice furniture for your home and the sales are very nice and very helpful I would buy there again Thanks Ashley
Skyler Mays
Aug 23, 2023
Don't shop here as they will not honor their warranties. The seams were coming undone on a couch cushion and it is within the year's warranty. Their service department says it was normal wear and tear, but how can that be seeing as it hasn't been sat on often as I usually sit on the love seat. Their are other companies to shop from and instead of spending thousands here. I'll spend it elsewhere. Customers, you have been warned.
April Mendez
Aug 22, 2023
Very helpful and friendly!
Mark Alvarado
Aug 22, 2023
Antonio was great. He listened to what we wanted and to what we were looking for. He took the time to show us what we wanted and explained the Good, Best, Better Ashley brand. I will definitely be purchasing from this store in the future.
danthony liggins
Aug 22, 2023
Armando was very helpful and good prices. Would definitely recommend
Albert Reyna
Aug 20, 2023
Absolutely no complaints
Ashley Aldaba
Aug 19, 2023
Me and my fiancé went to Ashley Furniture Homestore on SW Military in search of a new sofa for our new home . We wanted something big to accommodate our growing family but also needed it in a timely manner as we are expecting family from out of state to be visiting in 2 weeks. The sales Manager Jesse was quick to assist , showed us some furniture pieces and explained the different options as to color pattern, turn around time to receive the item and financing options as well as asking what we want from a sectional like comfort level, size, and aesthetic expectation to give the natural flow of balance in our home. After explaining everything he let us take our own time trying every couch out and space to talk and discuss within each other before coming back to check on us. His approach was very friendly and straight forward . No ounce of pressure to rush and pick something . As soon as we made a decision , we went forward with financing and was out within a hour. This was a simple thorough enjoyable process. I’m glad we chose Ashley and would definitely recommend Jesse to family/friends. Customer service was great not only by him but his staff too. It’s great to be heard on what you want for your home and not just looked at as person looking to put forth a sell. Overall 10/10 experience.Oh and let’s not forget to mention , they do offer delivery of course but we opted to pick up our new furniture as we needed it sooner so making sure your item is in stock and ready to go is a plus!
Belen Lafuente
Aug 19, 2023
Sales young man was really nice to us, I told him we would first look around and if i decided to buy I would call him. So found something we liked and bought it. Very professional young man.
Lucinda Flores
Aug 18, 2023
The amount of furniture on display was great! We walked in with an idea of what we wanted to purchase and left with an awesome piece of furniture. Our sales rep was also very professional and knowledgeable. Thank you Uriel for all your help.
linda miller
Aug 15, 2023
The people were very nice. They showed me what I came in for without pushing me into needless items. They were very informative. Pleasure to do business with them.
Diana Martinez
Aug 12, 2023
excellent
MARY JIMENEZ
Aug 12, 2023
The customers service we got was amazing
Katie Gould
Aug 11, 2023
I couldn’t have asked for a better buying experience!
Jessica Eiland
Aug 10, 2023
My experience was great!!! Salesmen Joe Balderas was very professional and helpful and very knowledgeable. I will definitely go back again!!! Thanks for your hard work and great experience Joe!!🙂
Krystal Morales
Aug 07, 2023
James was a pleasure to work with, he was new exactly what we were looking for and assisted us fully
Chelsea Huddleston
Aug 06, 2023
I went shopping for a bed today and Anthony was very helpful from the moment I walked in. He was professional and very kind.
Daniel Paredes
Aug 06, 2023
Good experience great sales team.
Martin Palacios
Aug 05, 2023
Dont waste your time and money purchasing the warranty. Weve been waiting for our tv stand for over 3 months now. One answers the phone anymore.UPDATE:4 months removed from my purchsse and the item is still not here. They make it so complicated to redeem the warranty credit. Sorta feels like a scam. We went yesterday and pay for the delivery and we were told noone had to be home as the item will arrive unassembled. Please note we specifically asked this and we once again were mislead. They charged us for a "white glove delivery" which according to their document it includes assembly, set up and removal of packaging. But they claim they wont assemble it now. Why charge me this then? Please stay away from the warranty scam.
Mary VG
Aug 05, 2023
(Translated by Google) Of course I would not recommend them.The ones from the store on Zarzamora street made the order wrong and sent me a wrong table. I went to the store and they said they were going to correct it but for the second time they sent it wrong again. I lost 2 days from going to work waiting for the delivery and for it to arrive wrong for the second time. I called the store for help and they told me that the man who served me and the manager had the day off today. I got to the store and there were the two of them. Besides, the manager was the one who answered thephone. I canceled the order but since I paid in cash they are going to send me a check and it will take 3 weeks to arrive. But I already found the same table for $600 cheaper at Luna Furniture. I did better 🙂(Original)Por supuesto no los recomendaria.Los de la tienda en la calle Zarzamora hicieron mal la orden y me mandaron una mesa equivocada. Fui a la tienda y dijeron que la iban a correjir pero por segunda vez la volvieron a manda mal. Perdi 2 días de ir a trabajar por esperar la entrega y para que llegara mal por segunda vez. Hable a la tienda para pedir ayuda y me dijeron que el señor que me atendió y el gerente tenían el día libre hoy. Llegue a la tienda y ahí estaban los 2. Aparte el gerente fue el que me contesto elteléfono. Cancele la orden pero como pagué en efectivo me van a mandar cheque y tardara 3 semanas en llegar. Pero ya encontré la misma mesa en$600 más barata en Luna Furniture. Me fue mejor🙂
Serenity Garcia
Aug 01, 2023
Everyone at Ashley’s Furniture are very nice and welcoming, especially Anthony who made my sisters and I’s first time buying furniture experience more than rememberable! Consider us life long costumers!!
Ram Mart
Jul 30, 2023
Great Customer Service !!
Andrew Rudrow
Jul 30, 2023
Luis was excellent and very kind. He helped with determining the size of couch we could choose from and was very professional.
Arturo Martinez Jr
Jul 27, 2023
Mr Murillo was very polite, knowledgeable with products that we were inquiring about. We will recommend him & Ashley Store to friends & family.
Lynne Coakley
Jul 26, 2023
I was quickly approached by Joseph when I arrived. He was attentive and showed me pieces I was interested in. The sale process was smooth and I was given good prices, honoring the online lesser price than the inhouse floor price. I am a repeat customer. Thank you!
Jas
Jul 25, 2023
Uriel at the zarzamora location is the guy to ask for. Very kind and personable. Sales rep to sales rep he wasn't too pushy and gave me time to look around without feeling rushed. I actually picked a completely different couch.. I LOVE IT SO FREAKING MUCH, turns out he got that one too. 11/10, would recommend and I will be back for more beautiful things ✨🩷Gave me lots of financing options and would price match online if a better deal. Super cool dude. I appreciate all your help!! (:
Ralph Chavez
Jul 23, 2023
Very good experience and great customer service
Hugo Buentello
Jul 20, 2023
They helped me my mom from an ad she saw on Facebook and they helped from her from start to finish.
Alfred Lopez
Jul 20, 2023
Ashley's was able to order just the item that I'm looking for.
Kaleb Garza
Jul 19, 2023
Luis was awesome and helped us find the perfect sofa. I recommend everything about this experience if you need to buy some furniture.
Gracie Jackson
Jul 18, 2023
Great service and all went fantastic as I was helped from the time I walked in. Great ppl there and helped 100%.
Rosalinda Gonzales
Jul 18, 2023
Very helpful n friendly staff
Denys Moreno
Jul 18, 2023
We were treated with much respect and kindness Cristian and all the others we came across were very helpful and knowledgeable. There were great prices and we had been to many others that day and found the best deal on our new living room set, the only one thing I disliked was the delivery date hoping we can get it sooner than 8/10 but other than that it was worth the time
Ryan Jackson
Jul 15, 2023
Good Services and knowledge. Their delivery schedule and lack of availability for taking items home was disappointing though.
Patty Castilleja
Jul 15, 2023
Got what we wanted & more thanks to an amazing sales guy, so excited to receive my furniture!! Thanks Mr. Garcia
Vanessa Davis
Jul 10, 2023
Ashley’s furniture is the worst furniture store I’ve given business to they are very good at selling to you and taking your money but fail to give you the right information from the delivery to their line of credit company they work with never will I give them my business again nor refer family and friends
Emmanuel Soto
Jul 07, 2023
Both Anthony and Christian were knowledgeable and welcoming.They knew the products and what they are individually made for.Only concern I had was mostly for the store itselfMost of the products shown were either discontinued and couldn’t get shipped to my new apartment in a timely manner.Their display floor needs to be reworked to show what they actually have in stock to be delivered in that aspect I’ll give it a 1.Major inconvenience.But Anthony and Chris were great
JOE HEIHN
Jul 06, 2023
Great sales person. Great item. Not to happy with delivery date which has not yet been set and don't know when it will arrive. TY
Rose Galvez
Jul 05, 2023
It was busy off and on but the rep was courteous and was going back and forth until I had decided what I wanted then he stayed to finish the sale. I wasn't in a hurry and he was also patient.
Jailene Cabrera
Jul 04, 2023
Me and my boyfriend had a Excellent experience JD helped us out and was very helpful and we got a dresser for a awesome price thank you!
Katia Olsen
Jul 04, 2023
Good customer service . Associate was very helpful and knowledgeable.
Sylvia Tijerina
Jul 04, 2023
I can't get my Refund of $700. They give me the same line. It's been since Nov. 2022. Please,, Customer Support, they are Full of B. S. Don't Buy .. No help.. from Customer service.
Amanda Neely
Jul 04, 2023
Staff was very kind and informative. Well definitely go back again
Belle Scott
Jul 02, 2023
The service was great. I left a very happy customer after purchasing a hide-a-bed and matching love seat.
Crystal Ferdin
Jun 30, 2023
Christian was very helpful & polite. Made sure to set us up with the fastest delivery date they had available.
Alba Mireles
Jun 30, 2023
The sales rep was extremely polite and took the time necessary to assist me in making a choice that was within my budget and my liking.
They call me Z
Jun 29, 2023
Luis was very kind. He did not pressure me but gave me space to explore and find the right fit. And when I found what I liked he made sure I left happy. Thank you Luis.
Anna Castillo
Jun 28, 2023
Louis our salesman was very nice and able to help me right away
Alan Mills
Jun 26, 2023
To keep this short, I’m going to summarize. Predatory sales tactics. deceptive price advertising. Deceptive if not, out-right lying on financing terms and conditions. One item started at $2200 then $3900 then with 0% financing for $5800. After walking out of the door they call and offer it for $3000. I will not be a repeat customer. Would only recommend to those who are savvy with street hustle. Would give you zero stars however, won’t let me proceed without at least one.
Margaret Tejada
Jun 26, 2023
Friendly and helpful staff
Fidel Jose
Jun 26, 2023
Great selection and found our perfect table and sofas on the first visit. Thanks to Luis for his help and knowledge of everything we were buying.
Bruna Kendrick
Jun 25, 2023
My husband and I had a nice excellent shopping experience. Armando took care of us from the time we walked. We appreciate the no pressure shopping experience. Armando is a professional and we look forward to future purchases.
A S
Jun 17, 2023
James Gaddis was awesome. Never had I felt so comfortable making furniture purchases. You have a very knowledgeable and professional employee. He found a way to finance what we wanted. He went above and beyond. Thank you. 😃
laurie utterback
Jun 07, 2023
Had a great experience at Ashley furniture, Armando was an awesome salesman.
Mario Perez
Jun 05, 2023
Juan DeLeon is always helpful
Pam Trevino
Jun 03, 2023
I enjoyed the experience got what I wanted and for a very good price .I am very happy with the purchase I made .the salesman was very friendly explained everything good and the best part was it didn't take forever .
Harold Dupree
Jun 03, 2023
Anthony Was Very Kind And Respectful !!Great prices
Elizabeth Tyra
Jun 03, 2023
I had a wonderful experience.
Diana Urdialez
Jun 01, 2023
Our service was excellent and Luis Garcia de la Cruz was amazing and very helpful. This was definitely a five-star customer service and I would definitely go back.
Michael Ramirez
Jun 01, 2023
Great customer service by our salesman
J Alvarez
May 31, 2023
Very poor professionalism. Very disrespectful. If you had to make a choice in life. Make this one: AVOID THIS FURNITURE STORE.
John Black
May 31, 2023
My bed Mattress and box spring was delivered to the floor. Did have a headboard
Janet Munoz
May 29, 2023
Had a great experience, very helpful and attentive, was able to take my time and really get what I wanted
Nancy Noriega
May 29, 2023
Excellent service. Very happy with purchase.
Guadalupe R Corona
May 29, 2023
Great service!
Martine Tice
May 29, 2023
They had what I wanted.. Salesman very helpful
Latasha D
May 29, 2023
Great customer service and everyone was knowledgeable about their products. I would buy from this store location again.
Luz villalpando
May 28, 2023
The employer attended its very nice and profesional it’s my second purchases one bed and little tables for my living room the service very good I like have employer speak Spanish i was happy
Shirley Martinez
May 28, 2023
It was very satisfying 😌 Mr James was very helpful and didn't rush me sat on different sofas until I decided on one thank you very much 😊
Frances Mendoza
May 26, 2023
They treated me very nice
Navy Sanchez23
May 24, 2023
Staff professional, respectful and caring
Rosie Villarreal
May 22, 2023
Gentleman very sweet, very patient because I was jumping from sofa to sofa and he was just so patient and awesome
G Wernette
May 21, 2023
Could not find a sofa in the style and color I wanted. That would have been okay, except that the sales staff wouldn't stop pushing other pieces that I clearly wasn't interested in. I was refusing sales pitches waking tout of the door.
Veronica
May 20, 2023
I now understand why people don’t prefer this location … pretty accurate 👎. customer service line couldn’t help and referred me to call location. After ringing (for what seemed like forever) the calls were answered & I was hung up on each of the 3 times. Needless to say, I got the message loud and clear. Thanks.
Anna Gonzalez
May 16, 2023
Very friendly and courteous, weren't pushy. Armando explain to us the Pros and Cons on the different types of mattresses overall we were happy with the service we received from both salesmen.
Enjoy Life
May 09, 2023
Salesman Anthony Solis and Finance Person Joe were very courteous, knowledgeable and informative. Time spent was manageable on my schedule. Keep up the excellent work!!
Frances Hernandez
May 05, 2023
Easy shopping everything I was looking for I received it was fast
Lupita Hilliary
May 05, 2023
Luis was very helpful and patient with us and helped me select the perfect mattress for my wants and needs.
Sylvia Williams
May 04, 2023
Had a very positive experience with Anthony...he helped us with every aspect of the process...we were very happy when we left.
Taurus
May 03, 2023
Outstanding service and a very nice showroom with quality furnitureWill definitely return for future shopping @ Ashley HomeStore - South West Militarythanks
amanda segura
May 03, 2023
Celeste was very helpful and professional.
Debra Arriaga
May 02, 2023
I had the best service from Domingo he was so patient with me very wonderful person and extremely excellent customer service I highly recommend this furniture store 👌👏❤️❤️❤️Thank you so much 🥰From arriaga family ❤️
Mary E Merlo
May 01, 2023
It was good, pleasant and so much to choose. They have all great quality furniture and the staff is very helpful. Ask for either Anthony or Uriel, they are awesome!
Miguel Guzman
Apr 29, 2023
Had a wonderful experience at this particular Ashly store on military everyone was very nice and professional and answered every question I had if you’re looking for furniture and more Ashley is the place to go 👍
david sanfillipo
Apr 29, 2023
Great customer care. I got exactly what I expected in regard to service and my selection was at a great discount and delivered the next day.
Esmeralda Pena
Apr 29, 2023
Jennifer was very informative n helpful n making our selection
Carlos Ochoa
Apr 25, 2023
I'd like to thank Christian for hooking me up with some nice leather couches for my living room. He was honest and upfront about the price and delivery date. They actually came in sooner than expected. I highly recommend you ask for him when you shop there. Thanks again! 👋
Edgardo Sandoval
Apr 24, 2023
Poor customer service. The store manager very unprofessional she said she was gonna call back within the 45 minutes to solve my problem she never did,
Coral Aguilar
Apr 22, 2023
(Translated by Google) I loved the very kind attention....(Original)Me encantó la atención muy amables....
Kimberly Pelkey
Apr 21, 2023
Jenn/Jennifer didn’t hesitate to help me find the perfect pieces to complete my living room, & answered any questions I had throughout.Overall it was a great, & fun experience, exploring the store & shopping with her! ✨💪🤠
Tiffany Borrego
Apr 13, 2023
Worst service ever. Customer service is terrible, never able to get a hold of a supervisor or anyone from the store. My couch is in terrible condition. No one is helping with the situation, I have been getting the run around since February. I’ve been told I’ll get call backs & never once receive them. I had a technician come out to service the couch & he didn’t even leave a report to help me with an exchange. He took a look at the couch & said it should not be in this condition for only getting it 3 months ago! Says for it to look like this we would have had it for years. Technician came April 1st (been waiting since Feb) I called on the 4th because I knew they wouldn’t have info, then I was told “oh it takes 24 hours to update” then told “oh it takes 48” & so on. It is ridiculous. Couch makes horrible noises, loose & worn. Service is terrible, for being the “#1 in mattress in furniture in America” there is NO one to speak to directly! Terrible service, lack of respect & communication! I would never shop here again or recommend to anyone.
Guillermo Pizarra
Apr 13, 2023
Really friendly
Nicole
Apr 08, 2023
Customer service in store was great though very bad with communication on delivery informationMy delivery date was changed automatically 3x due to my phone number not being changed correctly for method of contact .Keep in mind my order was well over 5000.I contacted customer service 6 times total to change it and confirm delivery. They did "update my phone number "but delivery was still changed due to my number still being incorrect.Went in store 3x and they made sure everything was changed correctly and they said their is nothing else to do and they gave me a phone number to call.The phone number was for the warehouse for those wanting to pick up orders in New Braunfels which had nothing to do with my issue and basically a way for then to get me out of their hair.It was stressful because nobody could help me when giving the resources to call around. The 4th time I finally received my delivery and the delivery employees were very nice.
Ivonne Bonilla
Apr 06, 2023
It was the best experience going into the store from the time I stepped inn. Tony was awesome, he introduced himself & said anything I needed help with to let him know. I really like the fact that he didn't bombarded me the whole time I was there. Once I decided what I wanted he helped me look for the perfect sofa. In the end it went great and I was really ecstatic. 🥰
Brianna Gonzalez
Apr 05, 2023
Wonderful experience! I worked with Christian and he was very informative and detailed on each and everything we got thank you!!!
Juanita Villarreal
Apr 01, 2023
My sales lady Celeste did an incredible job every questions ask she answered she explained , detail, and did not rush me into making a decision highly recommended my finance lady Kim also did an amazing job ! Will highly recommend them great job ladies!
Larry Hernandez
Mar 20, 2023
Great service!
Chloe Robison
Mar 19, 2023
JD was the best! Knowledgeable and kind.
Linda Ramosl
Mar 17, 2023
Great service
Henry and Sarah Jane The Gehring family!!!
Mar 17, 2023
I wish no stars could be put here…. Ordered 2 beds and when they delivered them they forgot the parts to put them together! They came back and put one bed together and didn’t do the second bed. Its been sitting in a room for over 3 months and every time i call i get the run around yet its time for the second payment yet i only have one compete item!! They are beyond horrible!!!!!!The manager Mia promised they would get it done if not we could come pick something else out. I emailed her and she doesn’t even respond now either! I told them to come get it we dont want it and they said you cont return anything!DO NOT EVER GO TO THIS STORE…They cant even answer the phone….
Jim Cler
Mar 08, 2023
Salesman was quite helpful and most pleasant.
Yerma Morin
Mar 08, 2023
I was very satisfied with my purchase and assistance received by sales representative who assisted me with the whole experience from finding pieces to final purchase. I would definitely recommend anyone to visit Ashley for their furniture needs.
Daniel Gonzales
Mar 06, 2023
Went to Ashley on a whim to see if they had the product I'd been looking for. Not only did they have what i was lokking for, my salesman (JD) worked with me to make a deal! I've not received my order just yet (delivery later in the week) but so far so very good.
anna gauna
Mar 06, 2023
Great service by Celeste
Timothy Espinoza
Mar 05, 2023
Great service and very professional.